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About Us
Welcome to Timelssapparel! We are a fashion-forward and innovative brand that aims to bring style, comfort, and confidence to your wardrobe. Our designs are carefully curated to cater to diverse tastes and personalities, ensuring that you'll find something that perfectly expresses your individuality. From trendy essentials to timeless classics, we strive to deliver high-quality apparel that stands the test of time. Join us on this exciting fashion journey and elevate your style with our exceptional collections.
Return and Exchange Policy:
At Timelssapparel, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy to ensure your shopping experience is pleasant and convenient.
1. Returns:
• You can initiate a return within 30 days of the purchase date.
• The item must be unworn, unwashed, and in its original condition with all tags and labels attached.
• To request a return, please contact our customer support team or visit our website and follow the instructions on the Returns page.
• Once we receive the returned item and inspect it, we will process the refund to the original payment method. Please allow up to 5-10 business days for the refund to be reflected in your account.
2. Exchanges:
• If you wish to exchange an item for a different size, color, or style, please contact our customer support team or visit our website to initiate the exchange process.
• The item must be in its original condition with all tags and labels attached.
• Once we receive the exchanged item and inspect it, we will ship the new item to you as quickly as possible.
3. Non-returnable Items:
• For hygiene reasons, items such as underwear, swimwear, and earrings are non-returnable unless they are defective or damaged upon receipt.
4. Shipping Costs:
• If you are returning or exchanging an item due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
• If the return or exchange is not due to our error, the customer will be responsible for the return shipping costs.
Please note that this policy applies only to purchases made directly from Timelssapparel.com. If you bought our products from authorized retailers, kindly refer to their respective return and exchange policies.
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact our friendly customer support team at support@timelssapparel.com.
Thank you for choosing Timelssapparel. We appreciate your support and hope you enjoy our products!
